Terms and Conditions

What is your return policy?
Product Returns will be accepted for all stock items within 14 days for store credit or exchange only. Damage claims on shipped items must be made within 24 hours of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after this time.

It is the customer's responsibility to inspect purchase(s) for damages within 24 hours. We will allow store credit and exchanges for items with receipt and, if applicable, in the original, intact packaging. All credited returns and exchanges must be in original, unused condition. Return shipping, payment for return shipping and any subsequent damages from return shipping are the responsibility of the purchaser.

All special orders and items made to order are non-refundable. Many of our items are non-stock items. It is the customer's responsibility to contact a sales representative to check on stock and availability. Special orders and items made to order may be cancelled within 24 hours of receipt of payment--a 5% cancellation fee will apply.

Returns to:

845 Adelaide St West
Toronto, Ontario M6J3X1
ATTN: RETURNS

Credit is valid for one year from the date of issue. Thereafter, unused credit is forfeited.

Can I cancel an order that I placed online?
Yes. There is a 24 hour period from the time that the original order was placed in which you may cancel your order.

Do you have a faster shipping service available?
Yes, your order can be shipped via expedited service, however there is an additional surcharge for this service. Please contact for further details.

What are your shipping and handling charges?
Shipping charges are calculated based on size, weight and ship-to location.

Can I have my online order sent to a different location other than my billing address?
Yes, If you provide us with an alternate shipping address in Canada.

Can orders be shipped outside Canada?
Please call us for details at (416)703-2022.

How is sales tax calculated on orders?
We collect sales tax on all orders shipped to addresses in Ontario. Residents in other provinces are responsible for complying with local provincial tax laws.

What if I have another question?
We have done our best to answer most questions. If there is anything else you would like help with please contact us at via email or you can call us at (416) 703 - 2022 during business hours.